We ship internationally and currently offer free shipping everywhere with minimum order of $45 and $150. Free shipping will automatically be applied at checkout - no code needed;
Order over $45 ships free with Standard Shipping.
Order over $150 ships free with Express Shipping.
If your order is less than $45 or you do not wish to use our Free Standard Shipping service, we offer 2 flat rate shipping options as below;
$7 for Standard Shipping with 7-15 days transit time.
$25 for Express Shipping with 2-5 days transit time.
We ship from Monday to Friday, except public holidays. Our team processes orders within 24 - 48 hours. Registered Air Mail is used for all shipments. You will receive a notification email with tracking number when your order is shipped. Please note that free shipping promotions will be applied to your order on the payment page.
While we will always do our best to ensure that your order is delivered to you on time, please bear with us as certain conditions such as service interruptions, customs delays, public holidays etc are beyond our control.
Taxes and Customs Duties
Import duties and taxes are not included in the item price or international shipping cost. Duty and tax charges are your responsibility and will be collected from you by your country’s local carrier prior to delivery. Please check with your country’s customs office to determine what these additional costs are prior to purchase. Brass Paper Smith is not responsible for any duties, taxes or fees associated with the import and final delivery of your order.
Other Important Information
All orders are fully trackable. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.
In any case package is returned to us due to failed/missed delivery or refused package, we will issue a refund of item purchased excluding original shipping charges. If you would like to have the package re-delivered, you will be responsible for the re-delivery fee.
We are unable to refund any misplaced, mishandled or stolen package, shipment and/or customs fees for any package under any circumstances. Please contact the shipment courier for more information on how to recoup these costs.
Returns & Exchanges
By placing an order with Brass Paper Smith, you are responsible for the cost of return shipping back to us. We accept returns within 15 days from the day of package delivery. All returned items must be unused, with original tags and packaging attached. Please note original shipping charges are non-refundable.
Once your return is received and inspected, we will send you an email to notify that your returned item has been received and a refund has been approved or rejected. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 30 days.
Gift cards are non-returnable and non-refundable.
We are unable to offer exchanges at the moment. Returning an old order and placing a new order is the easiest way to swap out a style that didn't work for a new one.
No-Minimum Free Shipping Promo
From time to time, Brass Paper Smith runs free shipping promotions with no minimum. To be notified by email, simply sign up to our newsletter.
If you have any questions related to your delivery, please contact us.